Refund policy
Return Eligibility
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Returns or replacements are only accepted for incorrect, defective, or damaged products.
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Customers must contact us within 24 hours of receiving the product with supporting videos as proof.
- *No unboxing video = No return / replacement
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Returns or refunds are not applicable for change of mind, size/color preference, or simply not liking the product.
Return Process
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Once a return request is approved, the product must be sent back in its original packaging and unused condition.
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Courier pick-up will be arranged through our logistics partner.
Refunds
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In case of defective or incorrect products, customers are eligible for a full refund or replacement.
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Refunds may take 7–10 working days to process.
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Refunds will be credited using the original payment method.
RTO (Return to Origin) / Failed Delivery
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If the parcel is not accepted by the customer, the address is incorrect, or delivery fails, RTO charges may apply.